Reviews

Review:
The bricks and mortar aspect is very good. The staff in the restaurant are at best inexperienced and rude. We were there for 2 days every experience in the restaurant was problematic. 2 examples For dinner we had to remind the staff that one ( of 2) didn’t get their main course it arrived after the first one was finished we also then asked for cheese to be told the kitchen was closed and we could not order ( the only slot left when we arrived was a later one) the staff never gave us an opportunity to order dessert / cheese or told us the kitchen was closed. This was supposed to be a special dinner for our anniversary. Also we arrived at 10:10 for breakfast to be told very rudely we had 20 mins to eat. At 10:30 a waitress came and tried to remove my husbands plate while he was eating. We said we were almost finished and need a few minutes. She told us to get up earlier!!! I said please don’t speak to us like that. She then pretended she did not have enough English to understand, a lie. I accept we were late but I travel for work and am in many many hotels. Usually breakfast 7-10:30 means the kitchen stops serving and the buffet is cleared at 10:30 not that you are asked to leave the dining room in such a bullish manner. These two incidents ruined our special celebration it was our second time celebrating with a few nights at your hotel. It will be our last.
Answer:
Dear Guest, thank you for taking the time to share your feedback on your stay at our hotel. We appreciate your honest review and are grateful for the positive comments about our facilities. We are sorry to hear that your experience in our restaurant did not meet your expectations. Our staff is trained to provide exceptional service and we apologize if their behavior seemed inexperienced or rude. It is never our intention to make our guests feel unwelcome or rushed, especially on a special occasion such as an anniversary. We take all comments from our guests seriously and will discuss this incident with our restaurant team. We value the opinion of every guest and strive to constantly improve the quality of our service. We hope that you will give us another chance in the future so that we can completely win you over. You are welcome to contact me directly: tanja.kuerbisch@pletzer-resorts.com All the best from Klagenfurt, Tanja Kürbisch Hotel Manager

Review:
Very enjoyable hotel. Really lives up to the name "Resorten". Was really easy to step back and relax here.
Answer:
Dear guest, thank you for your feedback. We are happy that you enjoyed your stay with us at the Seepark Wörthersee Resort and that you were able to relax. It would be a pleasure to us to welcome you soon again. Kind regards fom Klagenfurt, Raphaela Außerhofer

Review:
The layout of the rooms cannot be avoided but the step up to the washing area ia a death trap for the elderly and infirm. Also it is unhygienic to have no water in the wc. I think a hotel of this class and price should have restaurant facilities every day including Sunday eveniing and I don't think you should ahve to ask for your room to be cleaned. This is money-saving - nothing to do with the environment. However, on balance I have been coming for years and hope to contnue to do so.
Answer:
Dear guest, thank you for your honest feedback. We are happy that you rate us with such a high percentage although you mention some points for improvement. I have forwarded you feedback internally and we will discuss it. It would be a pleasure to us to welcome you soon again at the Seepark Wörthersee Resort. Kind regards from Klagenfurt, Raphaela Außerhofer

Review:
Hotel is fabulous and rooms toward the lagoon have a beautiful view. Staff on the reception were rather cool and standoffish - not much smiling going on! Water for tea was served in a coffee thermos and tasted of stale coffee. Light switch in the room wasn’t working properly Didn’t use sauna / spa area
Answer:
Dear guest, thank you for your honest feedback. We are happy that you overall enjoyed your stay. The water for the tea should be served in tea cans - we are sorry that this was not the case. For technical issues like the light switch please contact always our reception - we try to help you. It would be a pleasure to us to welcome you soon again at the Seepark Wörthersee Resort and then convince you to a 100%. Kind regards from Klagenfurt, Raphaela Außerhofer

Review:
I have not read it.
Answer:
Dear guest, thank you for your feedback. Kind regards from Klagenfurt, Raphaela Außerhofer